Business School welcomes Swiss visitors
10 May 2012
Liverpool Business School's Centre for Public Service Management welcomed 14 Swiss MBA students and their tutors, who came to exchange knowledge focusing on the challenges and opportunities facing public sector and not-for-profit organisations in the UK and Switzerland.
The event was a feature of a study tour for students from Zurich University of Applied Sciences and Lucerne University of Applied Sciences and Arts.
Students currently studying the MA in Personnel and Development joined the group to hear key note speakers, including Peter Case Upton, who spoke about public sector procurement, and Dr Mandy Chivers from NHS Mersey Care who talked to the group about action learning, leadership and organisational development, particularly around working with the arts to improve healthcare outcomes.
Finally Dr Adam Richards, BA Business Management lecturer, talked about Social Return on Investment (SROI) and ran a workshop with the visitors on how to measure SROI. This work closely linked to a study he developed with the Furniture Resource Centre, which runs Bulky Bob’s for Merseyside local authorities, to measure its impact on customers and how the service could be further improved.
The group trip was arranged by the Centre’s leads, Dr Aileen Lawless and Dr Bob McClelland. Dr Lawless said:
"The workshop was extremely successful and provided the foundations for future knowledge exchange events. Both UK and Swiss delegates were excited about the potential of action learning to release organisational learning. The potential of Social Return on Investment to capture and measure value generated much discussion and a desire for further research."
Commenting on the tour, Matthias von Bergen from the Lucerne University of Applied Sciences and Arts added:
"We all enjoyed our visit to Liverpool. Our study trip is generally considered to have been a great success. It was not only very interesting for our students, but also of great value to us as teachers and researchers. Getting an insight in current issues of public service issues in Liverpool and the UK and the opportunity to share our experiences was very inspiring for all of us."
Pictured (left to right): Peter Case Upton, Patricia Harrison, Aileen Lawless, Iris Rauskala, Bob McClelland, Adam Richards, Rob Gandy, Matthias von Bergen
For further information about the Centre for Public Service Management visit: http://www.ljmu.ac.uk/LBS/95315.htm