Update: delays with Student Loan Company payments


20 September 2012

Update

The Student Loans Company (SLC) have rectified the system problems which they’ve experienced over the past few days, which affected their ability to process student attendance information sent by LJMU to release payment of student support including maintenance loans and grants. However, it will still take them a couple of days to clear the back log.
 
If you have completed student registration, but have still not received your maintenance loan, please don’t panic! The SLC do have your information and will be processing maintenance loan payments as soon as possible, but this will take a couple of days longer than originally advised by the SLC.

 

Original communication from 19th September 2012

Over the last couple of days the Student Loans Company (SLC) have experienced system problems which have affected their ability to process student attendance information sent by LJMU to release payment of student support including maintenance loans and grants.

This problem is affecting all institutions and is not specific to LJMU. The SLC have advised that they are currently trying to resolve the system issues, however once resolved it will take them a couple of days to clear the back log.

If you have completed student registration, but have still not received your maintenance loan, please don't panic! The SLC do have your information and will be processing maintenance loan payments as soon as possible, but this will take a couple of days longer than originally advised by the SLC.

We will keep you updated as we receive more information from the SLC.



Page last modified by Corporate Communications on 20 September 2012.
 
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