The Office of The Independent Adjudicator (OIA)
Under the Higher Education Act 2004 Liverpool John Moores University subscribes to the independent scheme for the review of complaints. If students are dissatisfied with the outcome they may be able to complain to the Office of the Independent Adjudicator (OIA) providing that the complaint is eligible under its rules.
If students would like to complain to the OIA then they will need to send to the OIA a Scheme Application Form within three months of the date of the Completion of Procedures Letter.
A Scheme Application Form can be obtained from Student Policy & Regulation or the Liverpool Students Union and also may be downloaded from the OIA Website www.oiahe.org.uk.
Guidance on submitting a complaint to the OIA can also be found on its website http://www.oiahe.org.uk/. Students may also wish to seek advice from the Liverpool Students Union.
Please note that the OIA will normally only review issues that have been dealt with through the University's internal procedures. Further information on the OIA is available at www.oiahe.org.uk.
Further advice and information is available at www.oiahe.org.uk.