Extra online security is being rolled out across the university

To protect everyone’s data, we’ve been introducing Multi Factor Authentication to key LJMU services for staff and students. 

This means, if you log on to services, such as Teams or Microsoft Office, from home, or from a non-LJMU device, we may now ask you to take an extra step, just to be sure it’s really you.  

We’ll send you a one-off verification code, via an authenticator app, text or phone call, which you’ll need, in order to access LJMU services and platforms. From there you’ll be able to continue as normal.  

You may have already signed up for Multi Factor Authentication or have used the feature on your mobile banking or other accounts.  

Sign up for it now with these simple steps, so that there is no delay when trying to access LJMU services in the future. 

Need IT Support? 

Please visit the MFA webpage and frequently asked questions, in the first instance. 

If you are still having problems or cannot access LJMU services or platforms, you can contact IT Services by submitting a helpdesk request or calling them on 0151 231 5555 

Help for your students 

Students have been notified about the new online security changes. From 1 November they won’t be able to access LJMU services, including Canvas, without signing up to Multi Factor Authentication.  

If one of your students has a problem logging in, please refer them to Library Services, in person, at any library, or via phone: 0151 231 3179, or chat.